• Avoid Direct Sunlight: Direct sunlight can cause the colours of the roses to fade over time. Place your arrangement in a shaded or indoor area  to keep your roses looking fresh.
• Keep Away from Moisture: Our long-roses do not require watering, and exposure to moisture can compromise their integrity. Keep them away from humid areas and water sources.
• Handle with Care: Handle your luxury floral arrangements gently to prevent any damage to the petals or arrangement structure.
• With proper care, your preserved roses can maintain their beauty for up to a year or more. Environmental factors such as humidity and temperature can affect their lifespan, so ensure they are stored in optimal conditions.
  
  

• Dust Removal: Use a soft brush or a hairdryer on a very low, cool setting to gently remove dust from your preserved roses and foliage.
• Avoid using any cleaning products or liquids.
• Occasional Fluffing: To maintain the arrangement's fullness, lightly fluff the roses and adjust their positions as needed. This will help keep your rose arrangements looking elegant.

We offer contactless local delivery within the Greater Vancouver Area.

See checkout for available locations and rates.

Yes. When you order online select “Pickup in store” and check the option for "Text me with my order details. Including pick-up time, if applicable." We will text you with available pickup dates and times once your order has been placed.

Each arrangement is made to order and requires a 2-3 day processing time.

During statutory holidays or planned store closures, we will not be available to fulfill pickup requests.

If the recipient isn’t available at the time of delivery, our courier will leave your order:

• at their door (weather permitting),
• with reception/concierge (if available), OR
• in the case of local delivery, in accordance with your delivery instructions.

Having done so, our courier will inform the recipient by text or phone.

Your order must be placed by 12:00 p.m. PST in order for same day delivery.

Once sent for delivery, our order will be delivered on the selected delivery date by 10 pm, with these exceptions:

• During special occasions, such as Valentine’s Day or Mother’s Day, our couriers may exceed these delivery times due to the high volume of orders for fulfillment.
• During severe weather conditions, deliveries may be rescheduled for another date/time we deem safe; and we will notify you accordingly.

At this time, we do not provide confirmation of delivery.

We ship within Canada. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. Once your order has been processed, shipping times will depend on your selected delivery method. Delivery dates are shown in the shipping method selection during checkout. Delivery details will be provided in your confirmation email.

Our customer service team are happy to answer any questions you may have