FAQ

We are proudly based in Vancouver, British Columbia, Canada.

We at Kanizsa are proud of our commitment to make every effort to be sustainable throughout our business practices. We recognize that sustainability is an ongoing commitment, one which needs to be assessed at every stage of our business from the design, growing, production, packaging and shipping stages of our business. We regularly review our own, as well as our partners’, policies, procedures, and methods to make sure that we are maintaining and improving upon our sustainability commitment.

Due to the unique, handcrafted nature of the Kanizsa sculpture, we cannot accept any returns or exchanges on Kanizsa sculptures.

Yes! Our roses are real roses grown by farmers in the mountains of Ecuador. The Ecuadorian geography, soil and climate allow for some of the world’s best conditions for growing beautiful, healthy and sustainable roses. Of these roses, only those that have the best blooms and strong stems are selected to undergo our proprietary preservation process.  

A Kanizsa rose is selected from the best of each crop grown by our farming partners. Those roses that meet the grade are selected for their size, shape, beauty and quality of stem. The roses are then infused with a proprietary non-toxic preservation solution that allows us to preserve the fresh, natural look of the rose as well as the condition, integrity and suppleness of the petals, sepal, pistil and stamen. As part of this process, we are also able to infuse the rose with our Kanizsa colors and scent.

So long as the care instructions for your Kanizsa sculpture are followed, the roses will continue to display their beauty, color and feel for up to a year.

A Kanizsa rose is a real rose that is grown by our farming partners. Because of this, there are natural variations made by mother nature in each individual rose. While we strive to select roses of the same size and shape for each Kanizsa sculpture, there will be a slight natural variation in the size, shape and spread of the petals between any two roses.

Our care instructions for your Kanizsa sculpture are as follows, a copy of which can be found included with each Kanizsa sculpture.

To keep your Kanizsa sculpture looking its best:

1. Avoid extreme temperatures

2. Avoid placing it in direct sunlight

3. Avoid placing it in a moist and humid environment

4. Avoid handling the flowers directly

5. Do not water the Kanizsa sculpture

6. Do not place the Kanizsa sculpture where the flowers are directly touching any fabrics or textiles

7. Do not aggressively handle the Kanizsa sculpture

8. Gently dust the Kanizsa sculpture as needed

Each Kanizsa sculpture is hand created by a Kanizsa Floral Artist, who is trained to compose the sculpture using the Kanizsa method. A Kanizsa Floral Artist requires an eye for creative details, soft but steady hands and patience for selecting and placing the correct roses for each sculpture. The process is a labor of love for art and flowers, and each Kanizsa sculpture should be appreciated as such.

So long as the care instructions are followed, your Kanizsa sculpture will maintain its beauty for up to a year. Depending on the ambient temperature, humidity and lighting, your Kanizsa sculpture may maintain its beauty even longer.

Yes, you can customize your Kanizsa sculpture during the checkout process to be designed with or without scent. Please note that if you choose the scent-free option (best for individuals with sensitivities to flower oils or pollen), the roses are not completely "scent-free" and will retain their slight, naturally grown scent even after the preservation process. However, our scent-free roses are a wonderful option for those with allergies or sensitivities, as they are less likely to cause any allergic reactions.

Should you choose the scented option for your arrangement or sculptures, you will enjoy the roses' natural scent, which is uniquely enhanced during the preservation process.

We work with our third party fulfillment partners to ship your Kanizsa sculpture. In Canada, we ship with Canada Post, while also providing the options of FedEx and UPS, where possible. In the United States of America, we ship with USPS, while also providing the options of UPS, FedEx, and DHL Express where possible.

In Canada, we ship Canada Post, while also providing the options of FedEx and UPS, where possible. In the United States of America, we ship with USPS, while also providing the options of UPS, FedEx, and DHL Express where possible.

We are pleased to be able to ship within Canada and the United States of America.

Shipping times will vary depending on the delivery location selected and method of shipping chosen. An estimated date of delivery is provided when selecting the method of shipping during the checkout process. Please refer to our Shipping page for additional information.

Once a Kanizsa Floral Artist has started crafting the arrangement or sculpture, details such as the colour of the roses may not be changed. You can however change other details such as the card note, delivery address and recipient name within 8 hours of placing the order.

To do so, please make sure to contact our support team at support@kanizsaflorals.com at your earliest convenience.

Please note that changes to colour can only occur before the crafting stage has begun and only if the requested colour is still available. Changes to shipping address and recipient details can only be made before shipping has occurred.

Your order may be cancelled by contacting our support team at support@kanizsaflorals.com. Requests for order cancellations can only occur so long as a Kanizsa Floral Artist has not started crafting the Kanizsa sculpture.

Yes, you can request a change to the shipping address so long as our support team is contacted before the shipping label is created or the package is shipped. Please make sure to contact our support team right away at support@kanizsaflorals.com.